Ekho: an agent that keeps teams aligned, while the decision stays human

Multi-agent system design

Responsible AI

Human in the loop

Ekho: an agent that keeps teams aligned, while the decision stays human

Ekho AI was designed to catch team misalignment before it turns into rework, by acting as a project memory system that makes a team's decisions and their lineage visible across messy, fast-changing sources of information.

Multi-agent system design

Responsible AI

Human in the loop

From manual curation to self service: an AI advisor that grew adoption and retention

63%

Retention on enterprise clients

46%

retention on AI-generated content

From manual curation to self service: an AI advisor that grew adoption and retention

Enterprise learning relied heavily on admins to curate and assign training, which made personalization hard to scale. We used existing AI infrastructure to let learners create personalized learning paths based on their career goals, shifting learning discovery from an admin-led process to a more scalable, self-service experience.

63%

Retention on enterprise clients

46%

retention on AI-generated content

What an AI sales tool taught me about trust and adoption

Time from lead to first offer dropped

Uncovered AI adoption barriers

What an AI sales tool taught me about trust and adoption

I designed an AI tool to help sales reps create learning recommendations faster and reduce reliance on SMEs. Early adoption was promising, but over time the project revealed bigger challenges around trust, workflows, and product adoption.

Time from lead to first offer dropped

Uncovered AI adoption barriers

From guesswork to guardrails: a panel redesign that cut client setup errors by 26%

Drop in support tickets tied to misconfiguration

New CSMs reporting higher confidence earlier

From guesswork to guardrails: a panel redesign that cut client setup errors by 26%

I redesigned a complex admin tool used daily by Sales and Customer Success teams to configure enterprise client settings. The legacy system made critical errors easy. I rebuilt it around clarity, feedback, and safer workflows, reducing support needs and user stress.

Drop in support tickets tied to misconfiguration

New CSMs reporting higher confidence earlier

Helping QA learners learn more confidently with an AI tutor built for trust

4.5/5

Avg. Rating

1,178

Client Accounts

34%

Adoption Growth

Helping QA learners learn more confidently with an AI tutor built for trust

I led the end-to-end design of Ela, QA’s AI-powered learning assistant, transforming an inherited prototype into a trusted and scalable product in just two months. Designed to reduce friction and support learning momentum, Ela is now adopted by 80+ client accounts, holds a 4.5/5 satisfaction score, and has influenced the development of new AI capabilities across the platform.

4.5/5

Avg. Rating

1,178

Client Accounts

34%

Adoption Growth

I redesigned QA's platform navigation to keep learners on track

53%

users exiting lessons to track progress

28%

Reduction in fullscreen toggling to study

I redesigned QA's platform navigation to keep learners on track

I designed a universal sidebar to unify all content types during a major content merger. Learners can now track their progress without leaving the lesson, reducing distractions.

53%

users exiting lessons to track progress

28%

Reduction in fullscreen toggling to study

Helping Circus Street learners feel at home after a platform transition, without increasing support burden

0

increase in helpdesk tickets

20%

reliance on secondary tabs after redesign

Helping Circus Street learners feel at home after a platform transition, without increasing support burden

I unified QA Learning’s Course and Lesson experience during the merger of Circus Street and Cloud Academy into a single platform, helping Circus Street learners adapt to a more complex UX without increasing support burden or disrupting engagement.

0

increase in helpdesk tickets

20%

reliance on secondary tabs after redesign

From hashtag challenge to a learning habit that lifted monthly cashflow by 18%

18%

increase in MoM upfront cashflow

10%

Adoption Growth

From hashtag challenge to a learning habit that lifted monthly cashflow by 18%

I designed a 3-month challenge that increased engagement, reduced churn, and boosted cashflow. 20% of participants stayed active three months after—well beyond typical subscription periods.

18%

increase in MoM upfront cashflow

10%

Adoption Growth